I had a number of problems with Martin's Brugge: a) The front desk never asked if we wanted to stay in a smoking room but put us in one

• missingMartin'S Brugge Hotel - Bruges
  7.2

  Very good

  I had a number of problems with Martin's Brugge: a) The front desk never asked if we wanted to stay in a smoking room but put us in one. Our room smelled like smoke, which was unpleasant. b) There is NO reason to have to charge extra for wireless at the rate you charge for a room. We have stayed at hotels throughout the world, and even in budget hotels in developing countries, wireless is free. c) We asked to borrow an adapter for 20 minutes and were told that we would have to buy one for 9 euros. People leave adapters in hotel rooms all the time and most hotels lend them out for use. b & c) These extra charges make the hotel look like they are cheaping out on services they should be offering. d) When we checked in, the front desk staff told us when breakfast would be, but never told us that it was not included. We assumed it was included, sa other hotels include breakfasts at these prices. We would have eaten breakfast at the hotel had we not overheard someone else get very upset that they were charged 17 euros for breakfast when they were also under the impression that it was included. You need to be transparent with your guests.

  United Kingdom,  October 2023